Many Windows browsers no longer support FTP by default, although it can usually be re-enabled. For example, to enable FTP in Google Chrome:
1. Use Internet Explorer, which is built into Windows 10. If it is not enabled:
Once Internet Explorer is enabled, a desktop shortcut can be created using "C:\Program Files (x86)\Internet Explorer\iexplore.exe".
2. Use any FTP Client software (FileZilla, CuteFTP, WinSCP, Cyberduck, etc.).
Pass: firstname.lastname@example.org (or your email adddress)
Mode: Binary, Passive
3. Use the Windows FTP Command Line Client to download in anonymous mode. For example, to download a file from our download site:
Open a command window, go to the directory into which you want to download, then type these commands:
ftp -A ftp.drivehq.com
where the FILENAME above is the file to be downloaded. Note that most filenames begin with the customer ID followed by a underscore (not a space).
The Windows command line FTP client is located at "C:\Windows\System32\ftp.exe"